Contacting RediLynx™ is Easy!

Telephone:

     928-774-7095 ( Ask for a RediLynx™ Representative )

Fax:

     928-774-3080

Express Connect ( Cellular Technical Help ):

     928-853-6469
     You may need to leave a message, be short, be descriptive, leave TIME AND DATE.

Our Mailing Address:

     P.O. Box 3475
      Flagstaff, AZ  86003-3475

E-Mail: 

     Support@RediLynx.com
 

...

Technical Service and Assistance offered Monday through Friday, 9:00 AM - 4:00 P.M.

Weekend Assistance Calls resulting from failed customer owned equipment will result in a $65.00 per hour charge.

Those with issues related to Customer owned Routers and Computers may be charged for customer assistance. Please verify that your computer can see and communicate with your router or radio before calling for assistance. 90% of all issues are related to cabe/dsl routers that have failed, connections that have been disconnected, or power supplies that are unplugged.

Many times, especially in Flagstaff lightning season, problems can be cleared by rebooting your network. When rebooting systems, always power down all equipment, then power up the radio, wait three minutes, power up any routers and switches, wait three minutes, then power up your P.C.'s.

RediLynx has an established record of 99.995% uptime and most (97%) problems that are encountered are not with our network or with our customer premise equipment, but with the users equipment. With hundreds of users online, we seem to experience most of our calls from just a small repeating  percentage of our users, please help to keep RediLynx affordable and check your local network before calling for assistance.

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